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We have worked to present a large, complex body of theory, research, and practice as clearly and simply as possible.

We tried to avoid watering it down or presenting simplistic views of how to solve managerial problems.

We are proud that, despite new material in vii every chapter, this edition is actually a bit shorter than the last one. Collective life is an endless source of examples as entertaining as they are instructive, and we’ve sprinkled them throughout the text.

We apologize to anyone who finds that an old favorite fell to the cuttingroom floor, but we think most readers will find the book an even clearer and more efficient read.

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Fourth Edition Reframing Organizations Artistry, Choice, and Leadership LEE G. DEAL B est- se l l i n g a u t h o rs of LEADING WITH SOUL FOURTH EDITION Reframing Organizations Artistry, Choice, and Leadership Lee G. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. CONTENTS Preface vii PA RT O N E Making Sense of Organizations ONE Introduction: The Power of Reframing 3 TWO Simple Ideas, Complex Organizations 23 PA RT T W O The Structural Frame Getting Organized THREE 45 FOUR Structure and Restructuring 71 FIVE Organizing Groups and Teams 99 PA R T T H R E E SIX The Human Resource Frame People and Organizations SEVEN EIGHT 119 Improving Human Resource Management 139 Interpersonal and Group Dynamics 165 v The Political Frame PA R T F O U R NINE TEN Power, Conflict, and Coalition The Manager as Politician Organizations as Political Arenas and Political Agents 191 211 ELEVEN The Symbolic Frame PA R T F I V E T W E LV E Organizational Symbols and Culture Culture in Action T H I RT E E N 229 F O U RT E E N Organization as Theater PA R T S I X Improving Leadership Practice 251 279 293 FIFTEEN Integrating Frames for Effective Practice 311 SIXTEEN Reframing in Action: Opportunities and Perils 327 Reframing Leadership SEVENTEEN Reframing Change in Organizations: Training, Realigning, Negotiating, and Grieving 341 EIGHTEEN NINETEEN Reframing Ethics and Spirit Bringing It All Together: Change and Leadership in Action 373 397 TWENTY T W E N T Y- O N E Epilogue: Artistry, Choice, and Leadership Appendix: The Best of Organizational Studies: Scholars’ Hits and Popular Best-Sellers References The Authors Name Index Subject Index vi Contents 411 435 439 445 481 483 494 PREFACE T his is the fifth release of a work that began in 1984 as Modern Approaches to Understanding and Managing Organizations.

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Each chapter includes 15–20 multiple choice, true/false, matching, and essay questions designed to assess understanding of the key concepts presented in the text.A poorly managed organization with a strong, charismatic leader may soar briefly—only to crash shortly thereafter.Malpractice can be as damaging and unethical for managers and leaders as for physicians.Myopic managers or overzealous leaders usually harm more than just themselves.The challenges of modern organizations require the objective perspective of managers as well as the brilliant flashes of vision that wise leadership provides.

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