
Today, text and chat abbreviations are used in many online communications including Facebook, Twitter, instant messaging, email and online gaming to name a few places.
These abbreviations and emoticons are also frequently used when people send messages on mobile phones.
Anyone, whether a current or prospective customer, can strike up a real-time conversation using the chat box at the bottom left of the page.


Maritz CX, a third party supplier, administers the surveys on behalf of Ford Motor Company.
Customers are invited to participate in a survey administered by Maritz CX.
The star rating you see is an aggregate from all customers who respond; the reviews are from customers willing to share their star rating and comment publicly with others.
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