If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.*Data based on an extrapolation from Ipsos survey conducted from 17th-22nd December 2014, among a representative sample of 2000 persons aged 18-75 in the UK, which has been combined with the total population of this age group (Source Eurostat 2015).3% of interviewees claimed that they have ever been in a relationship with someone they claim to have met on Match.
My recommendation to everyone is sign-up for three or six months and the make sure your auto-renewals are off.
This way, you give yourself a real opportunity to succeed but at the same time when the subscription runs out you are able to judge for yourself if you want to continue with that service.
We are a member of the Online Dating Association (ODA) which was set up to ensure high standards of behaviour by dating service providers serving the UK.
The ODA Code of Practice is binding on members of the Association.
As an example, e Harmony has auto-renewals under the Account setting link and you will want it to be set to “Set to Expire” If you aren’t comfortable with cancelling your account but can’t find settings to turn off auto-renewals, you can try to remove your credit card that the site has on file.
This means that if you sign up for six months, when your first six months comes to an end they will automatically renew you for another six months.
This might sound like a rash thing to do but it’s not due to the way dating service subscriptions work.
Dating sites don’t refund unused time which means when you cancel, you are still able to use the service for the remainder of your time. You’ll still have the service available to you for the full time period.
At the same time, though, these auto-renewals are one of the biggest complaints about online dating services.
Not just because you can find yourself with large charge from a service you total forgot about.